What is ALLDATAdiy.com? |
ALLDATA is the leading source of
Professional Diagnostic and Repair Information used by over 75,000
repair professionals. ALLDATAdiy.com provides vehicle owners with
the same manufacturers’ vehicle information in a convenient
“vehicle-specific” format. Subscriptions are available
for one or five years with unlimited access during your subscription
length. |
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What vehicles
are available through ALLDATAdiy.com? |
A subscription to ALLDATAdiy.com
provides vehicle owners with access to the most complete collection
of OEM information for most vehicles sold in the United States. Click
on the link to see if your car is covered. http://www.alldatadiy.com/buy/current_coverage.html |
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What type of
information is available in ALLDATAdiy.com? |
What type of information
is available in ALLDATAdiy.com?
Your subscription includes just about everything you need to know
to maintain and repair your vehicle including:
• Manufacturer repair procedures and information
• Factory Maintenance Schedules
• Factory Recall and Technical Service Bulletins (TSB's)
• Illustrated Diagnosis and Repair Procedures
• Diagnostic Charts and Trouble Codes
• Component Locations with Diagrams
Click here
to preview sample vehicles |
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How do I purchase
a subscription to ALLDATAdiy.com? |
• Simply select
‘Buy Now’ from the home page.
• Click on “Select Your Vehicle” (select your
year, make, model and engine).
• Confirm your vehicle selection
• To add another vehicle, repeat step 1 to select another
vehicle.
• Choose the subscription length (1 year or 5 year).
• Confirm your vehicle selection.
• Enter your profile and account information.
Click here to purchase a subscription |
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How much is a subscription
to ALLDATAdiy.com? |
We offer both one-year
and five-year subscriptions. Additional vehicle subscriptions are
also available at savings of over 30%. You must register for access
to the site and choose from the following subscription packages:
1 Year Subscription
First Vehicle: $29.95
Additional Vehicles and Renewals: $19.95 ea.
5 Year Subscription
First Vehicle: $49.95
Additional Vehicles and Renewals: $34.95 Best Value
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How do I pay
for a subscription? |
Payment
is due at the time of online registration. We accept Visa, American
Express, or MasterCard. |
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How do I use
a gift certificate/program/discount code to pay for my subscription?
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After confirming your
vehicle selection, enter your profile and account information. If
you have a gift certificate, discount code or program code, enter
it in the field labeled “Enter Gift Certificate.” |
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What is the refund
policy? |
ALLDATAdiy.com is committed
to customer satisfaction. If for some reason you are not completely
satisfied with your purchase, you may request a refund within ten
days of your purchase. |
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How do I request
a refund? |
Click on Contact
Us and send an email with your request. |
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How do I submit
suggestions about ALLDATAdiy.com? |
If you are already logged
into your account, click on CONTACT CUSTOMER SUPPORT.
~OR~
Visit http://support.alldata.com/email-alldatadiycom-support
and fill out the form. |
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What if I forget
my login and password? |
1. From the
home page, click Subscriber
Login
2. Click on Forgot Login/Password
3. Enter your E-mail address.
4. Click the Submit button.
5. Your login and password will be sent to you in an e-mail.
~ Or ~
Go to: http://support.alldata.com/email-alldatadiycom-support
to request your login and password |
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How do I add
or renew a vehicle? |
To add a vehicle
or renew a current vehicle, go to www.alldatadiy.com and log in
with your current login and password. Select ACCOUNT at the top
of the page. Select Purchase New Subscription or Display/Renew Current
Subscriptions. Follow the on-screen instructions to complete. |
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How do I remove
my expired vehicle or vehicles I no longer own from my account? |
The ability to remove
the previous vehicles from your vehicle list is not currently available. |
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How do I switch my
subscription to a new car? |
Your
ALLDATAdiy.com account allows you to change your subscription vehicle
one time during the subscription year. Simply forward your new vehicle
information to customer support
and the change will be made for you. |
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How do I contact
ALLDATAdiy.com about payment information? |
For questions about subscription
payments, please Contact Us and
we will get back to you as soon as possible. |
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What does the
“VIN” refer to when selecting my engine? |
Every vehicle has a unique
VIN or Vehicle Identification Number. The 8th digit of your VIN references
the engine code. Please Contact Us
if you need assistance with your VIN. |
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Where
can I find my Vehicle Identification Number (VIN)? |
Most vehicles have
a VIN tag on the dashboard (driver’s side) or on the driver-side
door frame. You can also find the VIN on your insurance card/policy,
vehicle title and DMV registration. |
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Where are Mini-Vans
and Cross-Overs listed? |
Mini-vans and cross-over
vehicles can be found under the manufacturer’s name and "Trucks."
For example: A Ford Windstar can be found under Ford Truck. |
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Where can I find
BMW/Mini repair information? |
ALLDATA's
Automotive Repair Database has information for most domestic and imported
vehicles sold in the U.S.; however, BMW/Mini is not currently supported
on ALLDATAdiy.com, at the request of the manufacturer. |
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When does current
year new vehicle information become available? |
ALLDATAdiy.com
is updated regularly. Click Here
to receive an email notification of any new release notifications. |
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Where can I
find information for vehicles older than 1982? |
ALLDATA's Automotive
Repair Database has information for most domestic and imported vehicles
sold in the U.S. between 1982 and present. Pre-1982 vehicles are not
covered. |
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What do I do
if there is a recall notice on my vehicle? |
ALLDATA does not offer
recall assistance. Contact your local dealership regarding your recall
concerns. They should be able to search your VIN and determine if
there are any open or unresolved campaigns that might involve your
vehicle. |
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How do I find
repair procedures? |
Log
in to ALLDATAdiy.com and select a vehicle. Information is organized
by vehicle components. You can also find repair procedures by looking
at “Shortcuts to Popular Information.” If you still cannot
find a repair procedure, click on “Contact Customer Support.”
Please include your VIN so we can assist you. |
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Does ALLDATAdiy.com
provide mechanical or technical repair advice? |
ALLDATAdiy.com does
not offer mechanical or technical advice. |
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What are the
technical requirements for accessing ALLDATAdiy.com via the CD purchased
in AutoZone stores? |
• 800MHz or faster
computer, running Windows® 2000, Windows® XP, and Windows
® Vista • 128mb of Ram or higher • Internet
access required • 800x 600 or higher resolution monitor
• CD-ROM drive • Internet Explorer® v5.5or greater |
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I purchased
ALLDATAdiy.com at an AutoZone store. How do I activate my subscription? |
- Locate your Subscription Activation Code found
inside the package.
- Go to Buy Now
and click on "Select Your Vehicle Now." Since your subscription
is pre-paid, no purchase will be necessary.
- Select your vehicle’s year, make, model
and engine. If you are not certain of your vehicle’s engine,
email diycd@alldata.com with your vehicle’s year, make,
model and the complete Vehicle Identification Number (VIN).
- After completing your vehicle selection, confirm
your selection.
- Enter your personal information. Then, enter
the Subscription Activation Code found in the Gift Certificate
field of the packaging.
- Skip the Payment Page by clicking “Submit.”
Since your subscription is pre-paid, no credit card information
is required.
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Can
I purchase parts on ALLDATAdiy.com? |
We do not provide parts
ordering directly from ALLDATAdiy.com. However, we do provide factory
part numbers and manufacturers’ retail prices when available.
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Where do I buy
the tools recommended in the procedures? |
Unfortunately, we do
not provide tools for purchase online. Our information comes directly
from the manufacturer, therefore the listed part numbers are dealership
part numbers. Please contact your local dealership for further tool
information. You may be able to find the tool through www.AutoZone.com.
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