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Frequently Asked Questions
You might find some answers to your questions on this page.
   
What exactly is ALLDATAdiy.com
My vehicle has strange noises coming from the front of the engine, any ideas?
When will your newer vehicle information be available?
How do I add or renew a vehicle to my account?
Where is your BMW information?
What happens if I sell my car and get a new one? Can I switch to my new car?
How much does it cost for a subscription?
To what does the “VIN” refer when selecting my engine?
Can you remove my expired vehicles?
What does my subscription include if I purchase?
My images are not’t loading completely, what can I do to fix?
I need information for a vehicle older than 1982
What do I do if I forget my password?
I need to purchase a part and can’t find how to order, can you help?
How do I pay for a subscription?
I was told there is a recall on my vehicle, the dealership says that it’s null. Can I take them to court?
What is your refund policy?
Where do I buy the tools recommended in the procedures?
   
 
What exactly is ALLDATAdiy.com?
ALLDATAdiy.com provides the registered user the opportunity to access information on the Internet for a specific year make and model of vehicle. The subscription would be for one year with unlimited access to the database. Our database is updated quarterly. The cost of the first DIY subscription is $24.95 per vehicle for one year and $44.95 for three years. Diagnostic and Repair information, the full content of the Technical Service Bulletins and Recalls, and Parts and Labor information are covered on DIY.
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My vehicle has strange noises coming from the front of the engine, any ideas?
ALLDATA LLC is the leading publisher of Automotive Diagnostic and Repair information but does not offer mechanical or technical advice services due to the volume of requests.
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When will your newer vehicle information be available?
We update ALLDATAdiy.com four times a year and run about two years behind available models. Please contact us to be added to the release notification list.
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How do I add or renew a vehicle to my account?
To add a vehicle or renew a current vehicle, please go to the www.alldatadiy.com and logon with your current logon and password. Then select ACCOUNT at the top of the page and select to Purchase New Subscription or Display/Renew Current Subscriptions. This will walk you through the procedure.
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Where is your BMW information?
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What happens if I sell my car and get a new one? Can I switch to my new car?
Your ALLDATAdiy.com account allows you to change your subscription vehicle one time during the subscription year. Simply forward your new vehicle information to customer support, who will make the change for you.
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How much does it cost for a subscription?
For the initial subscription price of $24.95 you will have access to your specific year, make, and model vehicle for a full year or $44.95 for three years. Additional vehicles after the first are available at the discounted price of $14.95 per vehicle per year or $29.95 for three years. You must register to receive access to the site and you must also register for each additional vehicle.
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To what does the “VIN” refer when selecting my engine?
Your engine code is determined by the 8th digit of your VIN. Please contact us if you need assistance with your VIN.
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Can you remove my expired vehicles?
The ability to remove the previous vehicles from your vehicle list is currently not available within ALLDATAdiy.com.
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What does my subscription include if I purchase?
Purchase includes:
-Factory Recall and Technical Service Bulletins (TSB's)
-Illustrated Diagnosis and Repair Procedures.
-Diagnostic Charts and Trouble Codes.
-Component Location and Diagrams.
-Factory Maintenance Schedules.
-And much more!
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My images are not’t loading completely, what can I do to fix?

These images may be having difficulties loading if you are not using the current Java version. To load the current version of Java please go to the following link: http://www.java.com/en/download/download_the_latest.jsp
If you are using dial up and connection is slow this may also cause the web page to time out and not load completely.

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I need information for a vehicle older than 1982.
ALLDATA's Automotive Repair Database has information for most Domestic & Imported Vehicles sold in the U.S. between 1982 and above, but does not cover vehicles prior to 1982.
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What do I do if I forget my password?
  1. From the home page, click Forget Password?
  2. Enter your Login Name, Phone Number, and E-mail address.
  3. Click the Submit button.
  4. We will send your password to you in an e-mail, which you should receive from us within a few minutes of your request.
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I need to purchase a part and can’t find how to order, can you help?
We do not have any source available to purchase parts. We do have OE part numbers and manufacturer's retail price available. You may visit our website for details. http://www.alldatadiy.com. Please contact your local Dealership to order parts.
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How do I pay for a subscription?
Currently, our payment option is either by Visa, American Express, or Master Card.
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I was told there is a recall on my vehicle, the dealership says that it’s null. Can I take them to court?

ALLDATA LLC is the leading publisher of Automotive Diagnostic and Repair Information but does not offer Recall Assistance. Please contact your local dealership regarding your Recall concerns. They should be able to run a history search on your VIN# and determine if there are any open or unresolved campaigns which might involve your vehicle.

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What is your refund policy?
We are committed to customer satisfaction. If for some reason you are not completely satisfied with your purchase, you may request a refund within ten days of your purchase.
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Where do I buy the tools recommended in the procedures?
Unfortunately, we do not have any tools available to purchase. Our information is directly from the manufacturer, therefore the part numbers that appear in our program are dealership part numbers. Please contact your local dealership for further tool information. Please be advised you may be able to find the tool available through on of the following aftermarket suppliers: www.autozone.com and www.toolsource.com.
 
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