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Jim Grant Tech Tips Jim Grant Tech Tips
A collection of helpful articles based on reader submissions
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  Jim Grant's Tech TipsJim Grant's Tech Tips
Below is a collection of Jim Grant's Tech Tips sorted by Vehicle Make. These Tech Tips were answers to questions submitted to Jim by users over the course of many years.
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Lincoln - Mercury
  Jim Grant's Tech Tips

95 Buick LeSabre, Mechanic & Brake Problems
I am a professional, single woman who has a '95 Buick LeSabre and a couple problems to go with it. I brought it to a brake shop for repairs on the front and rear brakes less than ten months ago. I recently brought it back and told them something was not right. They gave me an estimate of $300 to have the front brakes done again and said "Whoever did the back brakes did a terrible job". As a result of that statement I'm not going back there again! Also, I have an annoying skip when accelerating (uphill especially) when changing gears. I've had a tune-up, transmission service and I change the oil every 3000 miles. I know nothing about cars but I feel I do an all right job in the maintenance department. Where can I get some honest, dependable mechanic to look at the full picture of my car and explain to me what exactly is wrong with it?

A: The key to solving your problem is communication. This communication has to be in two parts. First, always define your concerns on paper and then review them verbally with the repair facility, then with the technician that is working on your vehicle. If they (the repair facility) will not allow you to talk to the technician that will be working on your vehicle then leave, you're in the wrong shop. Second, demonstrate the problems you are having during a test drive with the technician. It's also important to stress that you want your problem diagnosed and, yes, expect to pay for the diagnosis. Diagnosing the concerns provides two critical pieces of information. 1. Confirmation of the complaint, 2. Identification of the cause, which results in an explanation of the cause for the problem, needed repairs and an estimated cost of the repairs. When you find a repair facility that is ready to communicate at this level you've probably found the people you need to repair your vehicle.

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