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Below is a collection of Jim Grant's Tech Tips sorted by Vehicle Make. These Tech Tips were answers to questions submitted to Jim by ALLDATAdiy.com users over the course of many years.
If you have any questions, please feel free to email us.
 
 

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  Jim Grant's Tech Tips

Honda Accord, CV-Boots

Q: I took my Honda Accord to the dealer because of a recall notice. While there they called to tell me that for $300 they could fix my CV boots which they noticed were bad. I checked my usual place and they too were charging $300 so I let the dealer do it. The next day when I took the car to my usual guy I found out that his $300 included the cylinder and the boots (or whatever that thing between the boots is called). He said it was more expensive in labor to replace the boots than the whole thing. (He was going to put in a used part). Furious, I drove back to the Honda dealer and told the service man. He said that was only my guy's opinion. I believe they should have informed me of the other option, so I canceled payment on the check. I want the Honda dealer to guarantee me replacement on the cylinder (if it goes bad) for $50. What do you think?

- Marilyn B.

A: I think the first thing you should do is make the check good. Why? The dealer called you and made a suggestion for repair. After checking with your shop you authorized the dealer to perform the repairs. They performed authorized repairs and did that work at the price they quoted. Was there anything wrong with the work they did? Now let's look at the work you had performed. A CV-boot kit with new clamps, boot and grease is in the area of $15 to $25 each. Your vehicle has 4 such boots. It takes about 3 to 4 hours or so to correctly remove the 2 drive axles from the vehicle, disassemble, clean and inspect the CV-joints, install the new grease, boots, clamps and axle back into the vehicle. At today's labor rates and parts that is easily $300. It is common practice, if the joints are not damaged to clean, inspect, and install new grease and boots. I have not a clue why anyone would install used boots or a used axle for that matter. What I think he (your guy) meant was a remanufactured axle which comes with new boots, grease clamps and a warranty and they sell for $100 to $150 each. To replace all 4 boots would require replacing both axles. Why was $300 okay, about the same price "your guy" would charge one day, but not the next? Why didn't he provide you with different choices when you asked? From the information you've provided I do not see that the dealer has done anything wrong. If your shop had replaced the assemblies with remanufactured (not used) they would have not done anything wrong. The work performed was as promised. What is wrong? You canceling a check over a difference in repair procedures that provided the same results, just a different path was used.

 
     
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