Jim Grant's Tech Tips
Auto Laws & Repairs
Q:
What are auto laws about repairs done by an auto repair shop and what about repairs that were not done right? What about ones you didn't give them permission to do?
- Craig Chasteen
A:
About anyone can guess why you might be asking such questions. The first thing I would suggest to you is to organize your concerns on paper. You need to have your facts in order with documentation. Once you’ve done this, contact the repair facility and speak with the owner. Review these concerns and ask if he or she would be willing to address these issues/concerns and come to an agreement. Many times there is a loss of communication that results in confusion and unhappy parties over repairs. Most importantly maintain control, don’t let you emotions run the conversation, even if some tongue biting is needed. Some controlled and stable time on the phone can be productive for both parties involved. If this doesn’t work just end the conversation with I’m sorry we couldn’t work this out. After that, call the better business bureau. They can guide you on the laws and rights you have as a consumer. If you’ve been wrongly charged for repairs then you do have rights and recourse available to you.
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