Jim Grant's Tech Tips
'98 Volkswagen Jetta TDI, Injector Pump Issues
Q: I recently purchased a 98 Volkswagen Jetta TDI, from a used car lot. The Check Engine light went on, owners manual says, take it to an authorized dealer of which I agree. The wheeler/dealer of course, had a different opinion. Told me to take it to *&* Garage. Did this twice, now the car doesnt run at all. Got AAAd to nearest VW dealer where the car has been sitting for 6 weeks. Im trying to convince all involved that it is critical that this vehicle goes to a certified VW diesel mechanic for repairs. I did have VW do the diagnostics and it is the injector pump as well as a glow plug and three other issues, emissions included. Please shed your light on this issue. If I let the dealer put his hands on it (hes not even a mechanic) let alone a diesel mechanic. It would be like sending my Jetta to the butcher shop? Im not sure who can help in this issue. I suppose a lawyer is my next move. Wrong is wrong.
- Susan C.
A: A car that is not running at all after being in the shop is a pretty scary item. Mr. wheeler/dealer put himself in a not so good position. But, I confess that Im really confused about the VW Dealership. The VW Dealership should have at least one factory trained diesel technician on hand to service your vehicle. Or do you mean the wheeler/dealer wants to fix your vehicle. If the wheeler/dealer wants to perform the repairs (and the vehicle is under warrenty as in no cost to you) than you need to let that repair happen unless you choose to pay for the repairs yourself. In that case you can have anyone you wish to perform the repairs. Also realize that Mr. wheeler/dealer is responsible for the repairs he performs. If they are not correct or result in damage he bears a burden. Be sure to document well and it may not be a bad thing to check with the Better Business Bureau or a lawyer on your rights as a consumer.